FREQUENTLY ASKED

Intouchray is the specialized global brand of Taiyi Laser, carrying forward a legacy of mechanical engineering that dates back to 1982 in Taiwan and 24 years of specialized laser manufacturing experience.

We operate three standardized intelligent factories: our headquarters in Dongguan (Guangdong), a major production base in Huanggan (Hubei), and our international facility in Gujarat, India.

To ensure localized support, we have established service centers in Thailand, Turkey, India, Iran, Switzerland, Poland, South Korea, Egypt, and Vietnam.

Yes. Our after-sales network covers more than 100 countries, and we are fully compliant with international standards, including CE and ISO 9001, to serve the European and North American markets.

We specialize in high-performance Laser Cutting, Laser Cladding, Laser Welding, Laser Cleaning, and Laser Marking machines, as well as bespoke non-standard laser equipment.

Laser Cladding is an additive manufacturing process used to repair or coat mechanical parts. It uses a high-intensity laser beam to melt a filler material onto a base metal, creating a metallurgical bond that significantly increases wear resistance and extends the life of expensive components.

Our fiber laser systems are engineered to cut a wide range of metals, including carbon steel, stainless steel, aluminum, brass, copper, and various high-performance alloys.

Absolutely. Laser cleaning is a non-contact, chemical-free, and abrasive-free process. It removes rust, paint, and contaminants without the toxic waste or noise pollution associated with sandblasting or chemical baths.

Yes. A core strength of Intouchray is our R&D capability to design and manufacture “Non-standard” customized equipment tailored to specific production line requirements and unique industrial workflows.

We guarantee technical feedback within 24 hours. For customers located within 300km of our service centers, we provide 24-hour door-to-door emergency maintenance.

Yes. Our modern laser systems are equipped for remote diagnostics, allowing our engineers to calibrate software, update firmware, and troubleshoot issues instantly via a secure connection.

We provide comprehensive, free operator training at our factories to ensure your team is proficient in machine operation, safety protocols, and maintenance.

We maintain a robust inventory of critical spare parts across our global service stations to ensure they are delivered to your facility in the shortest possible time, minimizing downtime.

We highly encourage it. We welcome clients to our factories for “Reception and Investigation” where you can conduct live material testing and machine inspections.

Our machines utilize top-tier laser sources with an expected operational lifespan of up to 100,000 hours, depending on usage and environment.

We manufacture our own machine cabinets and frames to ensure structural rigidity. Every machine undergoes rigorous stress-testing and laser interferometer calibration to ensure micron-level accuracy across the entire working area.

Yes. Our systems are designed to be user-friendly and compatible with industry-standard software formats (such as .DXF, .AI, .PLT, etc.), allowing for seamless integration with your design department.

We offer a comprehensive industrial warranty on our equipment. Please contact your local representative for specific details regarding the warranty terms for the laser source and mechanical components.

We provide a full installation service. Depending on the region, we either send engineers from our headquarters or coordinate with our nearest overseas service station to ensure your machine is commissioned correctly.

With over 40 years of mechanical heritage and a physical presence in three major manufacturing hubs, we offer the perfect balance of high-end performance, global local service, and competitive factory-direct pricing.