Company & Global Presence
Does Intouchray serve markets outside of Asia?+
Yes. Our after-sales network covers more than 100 countries, and we are fully compliant with international standards, including CE and ISO 9001, to serve the European and North American markets.
Technology & Products
What are your primary laser product categories?+
We specialize in high-performance Laser Cutting, Laser Cladding, Laser Welding, Laser Cleaning, and Laser Marking machines, as well as bespoke non-standard laser equipment.
What is Laser Cladding, and how can it benefit my factory?+
Laser Cladding is an additive manufacturing process used to repair or coat mechanical parts. It uses a high-intensity laser beam to melt a filler material onto a base metal, creating a metallurgical bond that significantly increases wear resistance and extends the life of expensive components.
What materials can your fiber laser cutting machines process?+
Our fiber laser systems are engineered to cut a wide range of metals, including carbon steel, stainless steel, aluminum, brass, copper, and various high-performance alloys.
What are the advantages of fiber laser cutting machines?+
Fiber laser cutting machines offer high cutting speeds, precision, and efficiency. They have low operating costs and can cut a variety of materials with excellent edge quality.
What are the benefits of fiber laser welding machines?+
Fiber laser welding machines provide high precision, speed, and flexibility. They offer excellent welding quality with minimal heat distortion, making them ideal for complex and high-strength applications.
What materials can be welded using fiber laser welding machines?+
Fiber laser welding machines can weld a wide range of materials including stainless steel, carbon steel, aluminium, titanium, and other metals. They are also suitable for welding dissimilar materials.
How do I maintain my fiber laser welding machine?+
Regular maintenance includes cleaning the lenses and mirrors, checking and replacing consumables, and ensuring proper cooling. It’s important to follow the manufacturer’s maintenance schedule to ensure optimal performance and longevity.
What are the benefits of using fiber laser cleaning machines?+
Benefits include high precision, no chemical usage, minimal waste, and reduced labor costs. Fiber laser cleaning is also safe for the operator and environmentally friendly.
Is laser cleaning safer for the environment than traditional methods?+
Absolutely. Laser cleaning is a non-contact, chemical-free, and abrasive-free process. It removes rust, paint, and contaminants without the toxic waste or noise pollution associated with sandblasting or chemical baths.
Do you provide non-standard or customized laser solutions?+
Yes. A core strength of Intouchray is our R&D capability to design and manufacture “Non-standard” customized equipment tailored to specific production line requirements and unique industrial workflows.
Service & Support
What is your guaranteed response time for technical issues?+
We guarantee technical feedback within 24 hours. For customers located within 300km of our service centers, we provide 24-hour door-to-door emergency maintenance.
Do you offer remote technical support?+
Yes. Our modern laser systems are equipped for remote diagnostics, allowing our engineers to calibrate software, update firmware, and troubleshoot issues instantly via a secure connection.
Is operator training included with the purchase of a machine?+
We provide comprehensive, free operator training at our factories to ensure your team is proficient in machine operation, safety protocols, and maintenance.
How do you handle spare parts delivery?+
We maintain a robust inventory of critical spare parts across our global service stations to ensure they are delivered to your facility in the shortest possible time, minimizing downtime.
Can I test my specific materials before purchasing a machine?+
We highly encourage it. We welcome clients to our factories for “Reception and Investigation” where you can conduct live material testing and machine inspections.
Quality & Reliability
What is the typical lifespan of an Intouchray laser source?+
Our machines utilize top-tier laser sources with an expected operational lifespan of up to 100,000 hours, depending on usage and environment.
How do you ensure the precision of large-format cutting machines?+
We manufacture our own machine cabinets and frames to ensure structural rigidity. Every machine undergoes rigorous stress-testing and laser interferometer calibration to ensure micron-level accuracy across the entire working area.
Are your machines compatible with standard CAD/CAM software?+
Yes. Our systems are designed to be user-friendly and compatible with industry-standard software formats (such as .DXF, .AI, .PLT, etc.), allowing for seamless integration with your design department.
What kind of warranty do you provide?+
We offer a comprehensive industrial warranty on our equipment. Please contact your local representative for specific details regarding the warranty terms for the laser source and mechanical components.
How do you handle installation for international orders?+
We provide a full installation service. Depending on the region, we either send engineers from our headquarters or coordinate with our nearest overseas service station to ensure your machine is commissioned correctly.
Why should I choose Intouchray over other manufacturers?+
With over 40 years of mechanical heritage and a physical presence in three major manufacturing hubs, we offer the perfect balance of high-end performance, global local service, and competitive factory-direct pricing.
